Privacy Policy

Last updated: October 29, 2025

This Privacy Policy describes how FIREFIGHTGROUP SL collects, uses, and protects the personal data of users of the www.firefightclub.com website (hereinafter "the Website").

1. Data Controller

FIREFIGHTGROUP SL

A company incorporated under Spanish law, registered in the Valencia Commercial Registry under number B19396589

Registered office: AVD. JUAN CIERVA, 17 N.1 IZQ – 46980 Paterna (Valencia), Spain

Email: contact@firefightclub.com

2. Data Collected

FIREFIGHTGROUP SL only collects the data strictly necessary to manage its activities and provide its services.

The types of data that may be collected are:

  • Identification data: first name, last name, email address, phone number, postal address (if applicable);

  • Billing and payment data: contact details necessary to process the order (handled securely by payment service providers);

  • Connection and browsing data: IP address, device type, pages viewed, visit duration;

  • Order and training data: purchase history, progress, access to the Ekloo platform;

  • Marketing data: newsletter subscription preferences, interactions with campaigns.

No sensitive data (ethnic origin, political opinions, health, etc.) is collected.

3. Purposes of Processing

The data is collected for the following purposes:

  1. Order management and billing;

  2. Provision of digital training via Ekloo;

  3. Customer support and after-sales service;

  4. Sending commercial information and newsletters (with consent);

  5. Website and service improvement (statistics, browsing analysis);

  6. Compliance with legal and tax obligations.

4. Legal Basis for Processing

The processing of your personal data is based on:

  • Performance of a contract: purchase management and access to training;

  • Consent: newsletter registration or sending of promotional communications;

  • Legitimate interest: website security, improvement of the user experience;

  • Legal obligations: billing, accounting, tax management.

5. Hosting and Subprocessors

Your data may be hosted or processed by external service providers exclusively for the needs of FIREFIGHTGROUP SL, including:

  • Shopify Inc. (website hosting) – 151 O’Connor Street, Ottawa, Canada

    → GDPR compliance and Canada-EU adequacy decision

  • Ekloo (digital training hosting)

  • Secure payment service providers (Stripe, PayPal, etc.)

  • Analytics tools (Google Analytics, Meta Pixel, etc.)

These service providers contractually commit to ensuring the confidentiality and security of the data.

6. Data Retention Period

Personal data is retained only for the duration necessary for the purposes for which it was collected:

  • Order-related data: 5 years from the last transaction (legal obligation);

  • Marketing data (newsletter): until the user unsubscribes;

  • Browsing data: maximum 13 months (cookies);

  • Training-related data: as long as the account is active.

7. User Rights

In accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018, you have the following rights:

  • Right of access to your data;

  • Right of rectification;

  • Right of erasure ("right to be forgotten");

  • Right to restriction of processing;

  • Right of portability of your data;

  • Right to object to processing or direct marketing;

  • Right to determine the fate of your data after death (if applicable under your national legislation).

To exercise these rights, you can send a request to:

contact@firefightclub.com

FIREFIGHTGROUP SL undertakes to respond to any request within a maximum period of 30 days.

You can also file a complaint with the Spanish Data Protection Agency (AEPD):

www.aepd.es

8. Data Security

FIREFIGHTGROUP SL implements all necessary technical and organizational measures to ensure the security and confidentiality of personal data:

  • Encrypted connection (SSL / HTTPS)

  • Restricted data access

  • Secure hosting

  • Regular backups

However, no system is completely free from risks. By using the website, the user acknowledges understanding and accepting the risks inherent in any transmission of data over the Internet.

9. Cookies and Tracking Tools

The www.firefightclub.com website uses cookies and similar technologies to:

  • improve navigation,

  • measure traffic,

  • personalize content and advertisements.

You can set your preferences or refuse non-essential cookies via the information banner or your browser settings.

For more information, please see our [Cookie Policy] (to be created or integrated).

10. Data Transfers Outside the European Union

Some service providers (such as Shopify or Google) may transfer data outside the EU.

These transfers are carried out in compliance with the GDPR, based on:

  • an adequacy decision (Canada, United Kingdom, etc.), or

  • standard contractual clauses approved by the European Commission.

11. Amendments to the Privacy Policy

FIREFIGHTGROUP SL reserves the right to amend this policy at any time.

Any update will be indicated on this page, with the date of the last modification.

Users are encouraged to review it regularly.

12. Contact

For any questions regarding this policy or your personal data:

contact@firefightclub.com

FIREFIGHTGROUP SL – AVD. JUAN CIERVA, 17 N.1 IZQ – 46980 Paterna (Valencia), Spain